My Terms and conditions

Nothing mysterious about the way I do business...

If you are anything like me, your toes curl at the sight of small print. However, it's important that you know what kind of service you can expect from me.

Terms of use

By using the Impossible Bottle website, you signify your agreement to abide by these terms of use. If you do not agree to these terms of use, please do not use this site.

Ownership

All elements of this site, including its name, design, text and graphics, are the property of P. Evans, trading as www.impossiblebottle.co.uk.

Copyright

You may not copy, download, alter or sell any materials from this site unless I have clearly indicated that you may do so. Any other improper use of anything on this site is prohibited.

Links

I am not responsible for any outdated or offensive content, or broken links on any third party websites linked to or from this website.

Revisions of these terms of use

I reserve the right to amend these terms of use at any time. You will be bound by such revisions, and should visit this page regularly to review the current terms of use.

Terms and conditions of sale

The following terms and conditions apply to purchases made on this website. By placing an order, you are deemed to have accepted these terms and conditions.

Availability

Although I keep some stock, most of my bottles are made to order. I can usually dispatch orders within 3 working days. If I am unable to do this, I will let you know.

Payments & Security

I do not store any card details on this website. All payments are processed through PayPal's secure servers. You can pay with all major credit/debit cards (Visa, MasterCard, American Express, and Discover), as well as eChecks, bank transfers, and PayPal accounts.

Your Privacy

The information I collect about you when you place an order will only be used to process that order. I will never send marketing emails (spam) to you, and I will never pass any of your details to a third party. I will only use the data that I collect about you lawfully (in accordance with the Data Protection Act 1998).

Dispatch and Delivery

Please allow up to 3 working days for delivery (5 working days if outside of the UK). If your goods have still not arrived after this time, please check with your local post/sorting office. If goods are returned to me having not been collected, I will have to charge you additional postage costs to resend.

The delivery service may require a signature. If you expect to be out when the delivery is due, please feel free to provide an alternative address.

I am not responsible for delays during transit.

Cancelling your order

You have a right to cancel your order within 7 working days of the day after delivery, by notifying me in writing.

To cancel your order and claim a full refund, please write to me at the address below, or email me at info@impossiblebottle.co.uk. Please provide your full name, order and contact details.

If you wish to cancel your order, I will try to do so before it is dispatched. If your order has already been dispatched, please return the goods to the address below, securely packaged and in the same condition as they arrived. You will be liable for any return postage costs.

I recommend that you use a recorded-delivery service and obtain proof of postage, to ensure that the goods are returned safely to me.

Support

If you have any questions, comments or concerns, you can contact me using the online form available on the Contact page, or email me at info@impossiblebottle.co.uk. I try to respond to all queries within 24 hours.

Address

ImpossibleBottle.co.uk
40 Sharpley Drive
East Leake
Loughborough
Leicestershire
LE12 6QU

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